Selling conditions

For all questions relating to an order or to the general conditions of sale presented below,

you can reach us by phone at +33 07 87 10 13 68

or contact us by email at


These general conditions of sale apply automatically to all sales of products concluded between:


Article 1: object

- The company KALO COLLECTION, a limited liability company, registered in the Besançon Trade and Companies Register (25) under number 893 186 957 whose head office is located:

14 chargebin street

25160 Vaux et chantegrue


Hereinafter referred to as "The Seller",


- Non-commercial natural persons having the capacity to contract wishing to make a purchase of one or more articles, marketed on the website accessible from the URL

Hereinafter referred to as "The Customer",

In accordance with the provisions of article L 113-3 of the Consumer Code, these general conditions of sale are brought to the attention of the Customer when placing the order, they appear on the website of the Company KALO COLLECTION.

The KALO COLLECTION Company may modify its general conditions of sale at any time, published on its website

The applicable general conditions of sale are those in force on the website, on the day of the order placed by the Customer.



Any order placed by the Customer implies his unconditional acceptance of these general conditions of sale.

The Customer is informed and accepts that the Seller can entrust the delivery operations to third parties of his choice.


Article 3 - PRODUCTS

The products sold by the KALO COLLECTION Company are those appearing on the website on the day of consultation by the Customer.

Each product is the subject of a precise description, including the photograph, the price, the sizes, the colors available if necessary and the main characteristics.

Product photographs may contain minimal differences between the product and the illustration, depending on the color resolution of the Customer's computer screen.

The KALO COLLECTION Company undertakes to deliver products that comply with legal and regulatory safety and health requirements.


Article 4 - ORDER

The Customer places the order online, on the website accessible from the URL

The Customer must create a Customer account in the “My Account” section.

Any order placed by the Customer obliges the latter to pay in full when placing the order.

Thus, any order will not be definitively taken into consideration until payment has been accepted.

Any order cannot be modified as soon as it acquires the status "in preparation".

The KALO COLLECTION Company undertakes to honor orders within the limits of available stocks.

In the absence of availability of the item ordered by the Customer, he will be informed without delay and will have the option of canceling his order, and will be refunded within seven (7) days.

In the event of unavailability greater than seven (7) days or in the event of definitive out of stock, the KALO COLLECTION Company will cancel the order and will reimburse the sums paid by the Customer.

The KALO COLLECTION Company has the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The KALO COLLECTION Company may issue a credit to the Customer in the event of unavailability of a product following a return for exchange or unavailability of size.

The credit note is valid for one (1) year for any new order placed on the website accessible from the URL

However, the Customer has the option of requesting reimbursement of the credit note, for the duration of its validity.

KALO COLLECTION may be entitled to request from the Customer proof of identity and / or address to verify the identity of the holder of the bank card used for payment.


Article 5 - PRICE

The prices indicated on the product sheets are expressed in Euros, and are understood to include all taxes, excluding shipping costs.

The applicable value added tax is that in force, in mainland France, on the day of the order.

The KALO COLLECTION Company reserves the right to modify its prices as it sees fit.

The products ordered are invoiced at the rates in effect when the order is recorded, subject to product availability.

The total price indicated in the order confirmation includes the price of the products, handling costs and shipping costs.

For certain items, additional shipping costs will be added to the flat-rate shipping costs, the amount of which will be duly specified in the sales offer.

The prices of products for the French overseas departments and territories, Switzerland, and other countries outside the EU are indicated excluding taxes.

Orders placed on the website, intended for outside mainland France, may be subject to possible taxes and customs duties.

The Customer is required to inform himself of any customs duties and possible costs applicable to his situation in the event of an order.

These customs duties and any costs are the sole responsibility of the Customer.



Upon acceptance of the order by the Seller, the Customer undertakes to pay the Seller full payment. Otherwise, the order will not be processed. The payment of the order is made either:

  • Either by credit card, secure payment

  • Or by "Paypal"

Transactions made on the website are protected by the universal SSL (Secure Socket Layer) encryption system.

The Customer's bank details are only known to the “Stripe” banking establishment and do not pass through the web server of the website



The products ordered are sent to the delivery address indicated by the Customer when ordering, provided that it is included in the authorized delivery areas specified in the sales offer.

In the event of an error or omission by the Customer in the communication of the delivery address, the Company KALO COLLECTION cannot be held responsible for the inability to deliver the products ordered.

The KALO COLLECTION Company undertakes to deliver the products within a maximum period of ten (10) days from receipt of payment.

In the event that the delivery period is exceeded, not justified by a case of force majeure, the Customer will have the right to request the resolution of the sales contract, and to obtain the reimbursement of the sums paid within a period of fourteen (14) days.
The assumptions of return of parcel by the carrier are the sole responsibility of the Customer.

The KALO COLLECTION Company undertakes to send the product (s) free of charge to the Customer in mainland France from € 60 (sixty euros) of purchase, or to charge less than € 5 (four euros) for delivery. below 60 € (sixty euros) of purchase.



The Customer has the option to withdraw from this contract without reason within fourteen (14) clear days, from the date on which he takes physical possession of the goods.

The Customer must notify by email his wish to renounce the sale within fourteen (14) clear days, to the following address:

The Customer can use the following withdrawal form or any other unambiguous statement:

(Please complete and return this form only if you wish to withdraw from the sale).

"For the attention of the company KALO COLLECTION,

14 chargebin street

25160 Vaux et chantegrue


I, the undersigned (last name, first name, address) hereby notify you of my withdrawal from the contract for the sale of the property (specify the designation), ordered on (specify the date) and received on (specify the date).
Signature and date. "

The Customer will immediately receive an acknowledgment of receipt of the withdrawal.

In order for this withdrawal period to be respected, the Customer must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. In the event of withdrawal, the costs resulting from the delivery of the returned products will remain the responsibility of the Customer.

Upon receipt of the returned products, the refund is made using the means of payment that the Customer used for the initial transaction, unless the Customer and the Seller expressly agree on a different means; in any case, this reimbursement will not incur costs for the Customer.

The products must be returned, without undue delay, and, in any event, no later than fourteen (14) days after the communication of the withdrawal decision. This deadline is deemed to have been met if you return the products before the expiration of the fourteen (14) day period.

In any case, the products must be returned in new condition, unworn, unwashed, in their original packaging and accompanied by the invoice.

The products must be returned to the following address:


14 chargebin street

25160 Vaux et chantegrue


The responsibility of the consumer is engaged in the event of depreciation of the goods resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of these goods, namely when the articles are returned incomplete, damaged, damaged, used or soiled. .


Article 9 - GUARANTEES

The Seller undertakes to deliver goods in accordance with the order made by the Customer.

In the event of non-compliance, the Seller is liable for any lack of conformity of the goods covered by the contract, under the conditions provided for in article L 211-4 et seq. Of the Consumer Code, as well as hidden defects in the item sold, under the conditions provided for in articles 1641 et seq. of the Civil Code.

"Article L.211-5 of the Consumer Code:

To be in conformity with the contract, the good must:

1- Be suitable for the use usually expected of a similar good and, if applicable:

- correspond to the description given by the Seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect in view of the public statements made by the Seller, by the producer or by his representative, in particular in advertising or labeling;

2- Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the Seller and which the latter has accepted. "

When a request under this legal guarantee of conformity is made by the Customer, the request is sent by e-mail to the following contact address: (write in the subject line "legal guarantee of conformity ") Or by post to the following address:

KALO COLLECTION, Legal guarantee of conformity

14 chargebin street

25160 Vaux et chantegrue


The Customer is informed that when he acts as a legal guarantee of conformity, he benefits from: a choice between repair or replacement of the good. However, the Seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the goods or the importance of the defect. The Seller is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.

The legal guarantee applies independently of any commercial guarantee granted.

If the Customer decides to bring into play the guarantee against hidden defects of the item sold, within the meaning of article 1641 of the Civil Code, and only in this case, he can choose either, the resolution of the sale, or the reduction of the price in accordance with article 1644 of the Civil Code.

The KALO COLLECTION Company undertakes to pay the costs of returning a product, as part of an exchange. This is done through a refund, once the shipping costs have been communicated and recorded by the company KALO COLLECTION.

Article 10 - STOCK

The Customer is informed that, for the products presented for sale on the website, delivery times and prices are only guaranteed within the limits of available stocks.



The products are sold under retention of title.

The Seller retains ownership of the products until full payment of the price by the Customer.


Article 12 - FORCE MAJEURE

Neither party can be held responsible if it is prevented or delayed in the performance of its obligations due to force majeure, resulting from an unforeseeable event, irresistible and outside their will.

In particular, in the event of fire, climatic events, natural disasters or any other accident having caused the total or partial destruction of the company, a general strike, the lack of motive power or of raw materials resulting from a cause general.

In the event of force majeure, delivery will be postponed to a later date after the event of force majeure has ceased, without the Customer and the Seller being able to claim any compensation, for any damage whatsoever.

If the force majeure event exceeds a period of four (4) weeks, each of the parties will have the option of terminating the contract by registered letter with acknowledgment of receipt, free of charge.

In this case, the Seller will return the sums paid by the Customer when placing the order, to the exclusion of all other compensation due by the Seller to the Customer.



To exercise his right of withdrawal, the Customer must send an email to the Company KALO COLLECTION, at the following address:

To monitor the execution of his order, the Customer can connect to the “My Account” section on the website



By virtue of the law n ° 78-17 Informatique et Libertés of January 6, 1978, the Customer has a right of access, rectification and opposition, at any time on all of his personal data by formulating a request sent by mail to the Company KALO COLLECTION, 14 rue chargebin, - 25160 Vaux et chantegrue, FRANCE.

Depending on the choices made by the Customer when creating or consulting his Customer account, the Customer may receive offers from the KALO COLLECTION Company, its service providers and its partners.

The Customer may at any time make a request to modify the choices made, either by accessing the "my account" section on the website, or by making a request by email to the address:



All texts, comments, images and illustrations of products reproduced on the website, are the exclusive property of the Company KALO COLLECTION, and are subject to protection by the right of author, trademarks, patents and image rights.

Any reproduction or representation, in whole or in part, even automated, of the products or pages of the site constitutes an infringement which may engage the civil and criminal liability of its author.

Only the automatic indexing of the pages of the site resulting from natural referencing in internet search engines is authorized.

KALO COLLECTION is a registered trademark and registered with the INPI under number 4216732.

Thus, in accordance with the provisions of the Intellectual Property Code, only the use of texts, comments and images for private use is authorized.

The KALO COLLECTION Company reserves the right to initiate all legal proceedings to guarantee its rights against all persons acting to its detriment in violation of these provisions and more generally of copyright, trademark law, patent law and copyright law. 'picture.



These general conditions of sale are governed by French law.

All relations arising from the connection and / or use of this site are subject to French law.

Any dispute between the Seller and the Customer resulting from the formation, interpretation or execution of the sales contract will be the subject of a preliminary search for an amicable solution, before any legal recourse.

In the absence of an amicable solution, legal remedies will be brought before the French courts with territorial jurisdiction.

For all questions relating to an order or to the general conditions of sale presented above,

you can reach us by phone at +33 07 87 10 13 68

or contact us by email at


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